The IT support industry is projected to grow at a rate of about 8.5% to hit highs of USD$ 812.7 billion by 2029. For perspective, it stood at about USD$ 639.59 billion in 2022. But you may wonder: what exactly makes this industry so popular? [1] [2]

The answer lies in the benefits outsourcing IT support brings to small businesses like yours. This guide is going to show you how it can turbocharge your business.

Access to Expertise

Think about this: your point-of-sale system suddenly crashes during your busiest hour. Panic sets in as frustrated customers wait and your sales plummet. With a small in-house IT management team, you might be stuck hoping someone has the specific knowledge to fix it quickly.

Outsourcing IT support for small business can make a significant difference here. These solutions have experts on staff who can handle a wide range of challenges, from:

Network Security

They can identify and patch vulnerabilities in your IT infrastructure to keep hackers at bay.

Software Implementation

Need a new customer relationship management (CRM) system but aren’t sure where to start? These IT solutions providers can help you choose the right software and configure it.

Data Backup and Disaster Recovery

Disaster can strike in many forms, from hardware failure to ransomware attacks. A managed service provider (MSP) can ensure your data is always backed up securely and can be swiftly recovered if needed.

IT outsourcing gives you peace of mind, knowing a team of qualified professionals is always on call to address your IT headaches.

IT Cost Reduction

Think about the hidden costs of hiring a full-time IT person. There’s salary, ongoing training for new technologies, and even office space. These expenses can quickly add up. Outsourced IT services offer a more cost-effective solution.

Here’s why:

Predictable Monthly Fees

Unlike salaries and benefits, outsourced IT provider fees are typically fixed. You’ll know exactly how much you’re spending on IT each month.

No More Training Costs

Managed IT services firms have their staff continuously trained on the latest technologies. You won’t have to worry about the expense of sending your in-house IT person to conferences or workshops.

Access to Shared Resources

MSPs invest in top-of-the-line tools and resources that a small business might not be able to afford on its own. By outsourcing, you gain access to these resources without the upfront investment.

Enhanced Security

Cyberattacks are a constant threat. Matter of fact, studies show that in 2023, 43% of cyberattacks targeted small businesses. Getting MSPs involved can guarantee a top-notch defense system for your business, including firewalls and intrusion detection and prevention systems (IDS/IPS). [3]

These systems constantly monitor your network for signs of unauthorized access and can take automatic action to stop an attack before it happens.

Data Encryption

Encryption scrambles your data, making it unreadable to anyone who doesn’t have the decryption key. This is especially important for sensitive information like customer data or financial records.

Regular Security Updates

Keeping your software and operating systems up to date with the latest security patches goes a long way. MSPs can automate this process, ensuring your systems are always protected against the newest threats.

Outsourcing IT can grant you access to these advanced security measures without having to invest in expensive tools or hire specialized security personnel yourself.

Focus on Core Business Competencies

Running a small business is a juggling act. You wear many hats, from marketing and sales to customer service and operations. The last thing you need is the added burden of dealing with IT problems.

Outsourcing IT support services can help your team dedicate their energy to the tasks that directly contribute to your business’s success, like:

Increased Productivity

Without IT headaches to slow them down, your employees can focus on their core tasks. This can lead to increased productivity and efficiency.

Improved Customer Service

Your team can spend more time interacting with customers and providing excellent service. The answer could be higher customer satisfaction.

Strategic Future Growth Initiatives

With IT worries off their plate, your team can focus on developing and implementing strategic growth initiatives to take your business to the next level.

Scalability and Flexibility

Say you’re a startup, and your business takes off unexpectedly. Suddenly, your current IT setup can’t handle the increased workload. Scaling up your in-house IT team can be a slow and expensive process.

A managed service offers a much more flexible solution. They can easily scale their services to meet your changing needs:

Increased Users and Devices

As you hire more employees or add new locations, your MSP can add the necessary IT support to keep everyone connected and productive.

Seasonal Fluctuations

Many businesses experience busy and slow periods throughout the year. With an MSP, you can adjust your technical support level up or down as needed. This way, you avoid unnecessary costs during slower times.

In Closing

Don’t let IT headaches slow down your business growth. Consider outsourcing IT support to experts and free up your team to focus on what you do best – running a successful business.